Striving to be the Best!
4 County Complex Court
Receptionist: (703) 335-7900
Customer Service Representatives are available Monday through Friday 8:00 a.m. - 5:00 p.m. at (703) 335-7950.
Emergency Dispatch is available 24 hours a day / 7 days a week at (703) 335-7982 or (703) 335-7990.
The Customer Service Department is located in the Main Office. In addition to visiting, Customer Service can be reached by the following means:
Account Inquiries by Phone: (703) 335-7950
Representatives are available to take your calls during normal business hours, Monday through Friday 8:00 a.m. – 5:00 p.m. By using a touchtone phone, account information can be accessed 24 hours a day through our automated phone system.
Billing Inquiries by Phone: (703) 335-7950
Fax Inquiries: (703) 335-8949
Email requests are processed within 1 to 2 business days. For immediate assistance, please call the above phone number during normal business hours.
Contact Us by Mail:
Make a Payment by Mail:
Contact the Engineering Division:
Utility Services, (703) 335-7930
Do you have a suggestion on how we can serve you better? We value our customer feedback and would like to hear from you.
Paula Dozier, Customer Service Manager - (703) 335-8952 Click here to email
Payments In Person:
Main Office - 4 County Complex Court
Drop Box Locations:
Wellington Road Operations Center
Neabsco Maintenance Facility