Board of Directors Vision
The Prince William County Service Authority (PWCSA) is the premier institution in the Washington Metropolitan Area for purveying safe and reliable drinking water and environmentally-sound water reclamation. We are an important reason that people choose to locate homes and businesses in Prince William County. The Authority has emerged as a leader in the industry by incorporating the use of best management practices. The Authority’s strategies have aligned the efforts of the entire organization to deliver the highest quality product at the best value to its customers. Our focus areas for excellence include:
Customer-Driven Organization – We are a customer-friendly organization providing a reliable and environmentally sound product through the use of best business practices. Our focus is on the delivery of cost-effective service to all our customers. We maintain a Web-based e-commerce site allowing our customers maximum flexibility for bill paying, service information, and product quality. In anticipation of our customers’ desire for additional information, our website includes water quality reports, policies related to water and water reclamation services, and the ability to contact departments for assistance.
Regional Cooperation – The Authority recognizes the stakeholders within Prince William County and the Washington Metropolitan Region and partners with them in a cooperative and professional manner. The Authority, as the primary agency responsible for the provision of regulated water and sewer services, is dedicated to providing the necessary infrastructure consistent with the County’s Comprehensive Plan. The Authority recognizes the importance of regional cooperation in providing efficient and effective services and is committed to participating in regional councils and working groups.
Employer of Choice – The Authority is the employer of choice in the Washington Metropolitan Area. The Authority provides a work environment that values employees through outstanding orientation, training, excellent benefits and a work environment allowing for professional growth in a climate that is conducive to high morale. Our highly motivated, technically-proficient, productive and empowered employees thrive in a wonderful dynamic organization. We strive to make every employee successful in his or her work and career to better serve our customers.
High Performance Learning Organization – The Authority is a high-performing, forward-looking, adaptive organization that uses its resources wisely. Through implementation of leading edge technology as well as strategic and tactical planning, the Authority is able to anticipate and proactively respond to current and future needs. Our ability to quickly respond to a myriad of challenges is enhanced by our lack of bureaucracy. Our outstanding succession planning allows us to have the continuity required to sustain performance at the highest level.
Consistent Fiscal Stewardship – The Authority maintains rates, fees and charges that are equitable, while providing adequate revenues to meet requirements in a changing growth and regulatory environment. To meet the Authority’s obligations, the development of strategic plans for capital improvements, debt financing, capacity purchases, and infrastructure replacement are both responsive and adaptive within a changing political, regulatory, and economic climate. The Authority, as a public utility, is committed to a cost of service structure that is independently accountable, fair, and consistent with the high level of service provided.