Understanding Your Bill
Monthly Billing Dates
Bills for service are rendered monthly. Charges consist of a monthly service charge and a volume charge based on the monthly usage. Because bills are based on past usage, bills are due when rendered. Payments are due 24 days from the bill date. Accounts are considered past due 25 days from the date of the bill. Meters are read each month to determine usage.
If the Service Authority is unable to read the meter, your bill will be estimated. If available, estimates are based on consumption from the same month of the previous year. Estimated consumption will typically be higher or lower than actual consumption. This means that when a reading is eventually taken, customers can expect a somewhat higher or lower bill, due to catching up to total consumption used from the last actual reading to the present reading (approximately a 60-day period).
Where to Pay
Your monthly bill contains a pre-printed return envelope for your convenience. Payments should be mailed to:
P O Box 71062
Charlotte NC 28272-1062
Payments may also be delivered to the Service Authority's office at 4 County Complex Court.
Drop Box Locations:
Main Building - 4 County Complex Court (Box located to the left of the front doors)
Wellington Road Operations Center - 8410 Virginia Meadows Drive, Manassas, VA (Box located in the parking lot)
Neabsco Maintenance Facility - 15801 Neabsco Road, Woodbridge, VA (Box located in the parking lot)
A fee of $25.00 will be assessed for each returned payment. The amount of the returned payment, plus the fee, must be paid by certified check, cash, money order, Master Card, Visa or Discover only.
Past Due Balances
Accounts with past due balances greater than $50.00 are subject to disconnection within 25 days from the due date. The full past due amount must be paid before service restoration occurs. Payment should also include any Delinquency or After-Hour fees that apply. Guaranteed funds or other required payment types may be required depending on payment history. During extraordinary circumstance and at the customer’s request, a payment plan may be arranged through the Customer Service Department, during normal business hours (8:00am-5:00pm), Monday through Friday. Pay arrangements are at the discretion of the Authority based on existing policies and the customer’s account history and typically do not exceed a six-month period.
Termination for Non-Payment
Any unpaid balance appears as a past due amount on your next bill. If you receive a bill with a past due amount, termination for nonpayment of the past due amount will occur on the due date for the current charges. A delinquency fee of $35.00 will be charged for each service location that is not paid by the actual cut-off date for that billing cycle regardless of whether physical disconnection occurs. The full past due amount must be paid before service restoration occurs. Payment should also include any Delinquency or After-Hour fees that apply.
When a customer requests termination of service, the Service Authority reads the meter and renders a bill for usage through the termination date. When service is transferred from one property to another within the Service Authority's service area, any outstanding balances from the previous location must be paid prior to transferring to the new location unless another arrangement is made with the Customer Service Department. If the final bill remains unpaid after the due date, the outstanding balance will be transferred to the customer's new account.