Public Hearing for Water and Sewer Rates

PUBLIC HEARING
PRINCE WILLIAM COUNTY SERVICE AUTHORITY
BOARD OF DIRECTORS
7:30 P.M., July 8, 2010

Prince William County Service Authority
4 County Complex Court
Prince William, Virginia
22192

By Resolution No. 10-04-18 adopted April 22, 2010, the Prince William County Service Authority Board of Directors has signified its intent to consider adoption of the following schedule of rates, fees, and other charges and policies, to become effective September 1, 2010. Notice is hereby given that the Prince William County Service Authority Board of Directors will conduct a public hearing on Thursday, July 8, 2010 at 7:30 P.M. to consider adoption of the following schedule of rates, fees, and other charges and policies.

Click here to read the full announcement (Public Hearing for Water and Sewer Rates)

Click here for Proposed Increases to Rates and Fees FAQs

Service Authority’s Water Provider Ranked in Top 10 for Water Quality

Cities with best and worst tap water

How safe is the water that flows out of your tap? The answer very much depends on where you live.

It's now easier than ever for consumers to find out what's in their tap water. The Environmental Working Group (EWG) today released the results of a three-year investigation of municipal water supplies across the U.S. Click here to read more at YAHOO! GREEN.

Fairfax tops others in tap water report

A report by an environmental group says that the Fairfax County Water Authority is among the best in the nation at keeping pollutants out of tap water -- and that a utility serving Montgomery and Prince George's counties is worse than average. Click here to read more at The Washington Post

Expediting Customer Concerns with Mobile Service Orders

“Yes ma’am, our field service technician was at your house at 1:17 p.m. to initiate your water service and you will have water when you come home.”

This is the type of detailed information Service Authority Customer Service Representatives can now provide customers, thanks to the implementation of Mobile Service Orders (MSO’s). A year ago, the Authority ushered in the era of “real-time notification” between Field Services staff who are on the road all day (field personnel) and Customer Service Representatives who work at the Woodbridge headquarters. Field personnel enter the status of the work order while in the field and a Customer Service Representative can view that status immediately. Conversely, field personnel can receive real-time notifications concerning customer accounts. For field personnel, it’s like having a miniature version of the Authority’s billing system at their fingertips. MSO’s allow field staff to access relevant information such as  customer consumption history, a history of all previous work orders linked to each customer, and any notes or alerts associated with the account. Additionally, MSO’s allow field personnel to send and receive broadcast messages.

Read more: Expediting Customer Concerns with Mobile Service Orders

Interview: William J. Becker

The Voices of the Service Authority Board Members:

William Becker, Service Authority Board Member, Brentsville District.

How long have you been involved with the Service Authority?

I got involved with the Service Authority when I was on the [Prince William]Board of County Supervisors. Raymond Spittle was a good personal friend of mine and he made a point when I was elected to take me around to all of the Service Authority premises, especially down to the [H. L. Mooney Water Reclamation] plant where they were processing sewage so I could understand what it was all about. That’s where I got started with the Service Authority, and I was interested after that. I became a Service Authority Board Memeber after Mr. Spittle died [in 1998].

Read more: Interview: William J. Becker

PWCSA Implements Valve Exercising Program

Like most components of the water infrastructure that lies underground, valves often go unseen by the public. Nevertheless, valves are an essential component of the water distribution system that serves thousands of homes and businesses every day. During emergencies, properly-functioning valves help expedite repairs. During routine operations, valves allow pipelines to be isolated for preventative maintenance activities. In short, valves play a vital role in ensuring our customers receive sufficient water pressure and exceptional water quality. For example, if a valve is accidentally left closed during development and building-related activities, lower water pressure and/or poor water quality can result.

Read more: PWCSA Implements Valve Exercising Program

H. L. Mooney WRF Upgrade Maximizing Potential and Environmental Stewardship

Someone once said, “If we don’t change, we don’t grow.” The Service Authority has certainly adopted this philosophy with the extensive upgrades currently underway at the H. L. Mooney Water Reclamation Facility (WRF) in Woodbridge. The Mooney WRF upgrade is a crucial project for the Service Authority because the outcomes of these efforts will prove to ultimately benefit the community and environment.

Read more: H. L. Mooney WRF Upgrade Maximizing Potential and Environmental Stewardship

PWCSA “Goes Green” with Online Account Management Option

Over the past couple of years, a portion of our customers have requested the ability to manage their accounts online. In response, the Service Authority recently debuted Customer Self Service (CSS). This new option allows customers to view and pay their monthly bills as well as account and consumption history online, including several other helpful and time-saving features. Customers can request service, disconnect service or apply for a payment plan without even having to speak directly to a Customer Service Representative.

Read more: PWCSA “Goes Green” with Online Account Management Option

Chris Brown - Meter Department Supervisor