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Sanitary Sewer Responsibility |
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GRAVITY SEWER MAINS, SERVICE LINES AND LATERALS The Service Authority is responsible for the operation and maintenance of any gravity sanitary sewer main, force main or low pressure force main located within a public street (VDOT right-of-way) or sanitary sewer easement dedicated to the Service Authority providing the pipeline has been accepted by the Service Authority. The Service Authority may assist in the operation and maintenance of sanitary sewers, force mains or low pressure force mains that have not received final acceptance when customers are affected. However, when such pipeline systems are still incomplete (and, therefore, have not received final acceptance from the Service Authority), assistance is considered to be a courtesy to our customers only. The builder or developer retains operating and maintenance responsibility as well as liability for sewer backups within areas served by incomplete sewers or force mains not yet accepted by the Service Authority. |
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Customer Water Responsibilities |
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The Service Authority maintains all water mains and water service lines from the water main up to and through the water meter pit. The Service Authority is responsible for all water meters, angle valves, meter setters or other appurtenances located in the meter pit. The Service Authority will also repair or replace that portion of a water service line located in the public street (VDOT right-of way) between the meter and the customer's property line if the request is made before the service line is repaired or replaced and Service Authority personnel determine the leak is within the public street right-of-way. |
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