Emergency Dispatch: (703) 335-7982

Customer Service: (703) 335-7950

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Commercial Customer FAQ

Click on a topic below to view the answers.

 How much water may I use?
Customers are allowed to use the amount of water capacity purchased through certification. Each customer has a set number of Equivalent Residential Units (“ERU”), in which 1 ERU provides for 10,000 gallons of maximum consumption per month. Amounts above that limit are subject to High Demand Charges. Those customers who exceed the applicable use limits and consistently place high demands or a capacity burden on the Authority’s system will be required to pay Supplemental Availability Fees.

Effective April 1, 2012, the number of ERU’s and high demand thresholds will appear on your monthly bill. For questions about an existing account, please contact Rich Gard, Utility Billing Supervisor, at (703) 396-6495
 What if I don’t know exactly how much water I plan to use?
The Service Authority encourages customers to estimate their consumption as accurately as possible as inaccurate estimates may result in additional Availability Fees or High Demand Charges. Owners and tenants should familiarize themselves with how Developer and User Fees apply in order to manage their water and/or sewer accounts as cost effectively as possible.

The Service Authority must rely on customers to provide their estimated use, as the amount of water each customer uses depends on a number of variables specific to the nature of their business. The Service Authority will review the customer’s usage estimate for reasonableness and will also determine if the requested meter is sized appropriately for the expected use. The Service Authority can provide general guidance about a customer’s estimated use based on historical experience however makes no representation regarding how much water a specific customer will actually use.

The amount of water a customer originally estimates they will use can vary significantly from the amount of water the customer ultimately uses for a number of reasons, such as a change in business demand, ownership or tenant changes, etc. Therefore, the Service Authority reserves the right, at any time, to seek supplemental availability fees when water demand exceeds the amount of capacity purchased, regardless of change in property ownership. Customers continue to have the option to purchase additional capacity and increase their thresholds by applying for recertification through the Engineering Division.
 What if my water needs are significantly greater than my sewer needs?
Customers applying for water and sewer services pay for equivalent capacity for each service, as all water used has the potential to enter the sewer system. Customers planning to use water that will not enter the sewer system should consider a water-only account. Water only accounts are connected to the water system, but have no connection to the sewer system. Capacity can be purchased separately for a water-only account. The Service Authority’s Engineering Division will be happy to discuss this option with customers.

 

Questions?

The Service Authority welcomes the opportunity to meet with developers and commercial customers to discuss capacity options or billing inquiries. To schedule an appointment, please contact Karla Coker, Utility Services Manager, at (703) 335-7930 or Rich Gard, Utility Billing Supervisor, at (703) 396-6495.

 

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