Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950

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Service Authority Coronavirus Information

July 1, 2020 Update

  • Effective July 1, 2020, the Service Authority’s Customer Service and Utility Permit counters in the Raymond Spittle Building will be open for in-person transactions between 10 a.m. and 3 p.m., Monday through Friday. All visitors must wear a face covering while inside the building, which is located at 4 County Complex Court in Woodbridge. All other Service Authority facilities remain closed to the public in response to COVID-19. Changes to our facilities’ operational status and hours do not impact our customers’ water services, which remain uninterrupted. To view a list of options for contacting and conducting business with us, click here.
  • Disconnections Temporarily Suspended: Service disconnections remain suspended for Service Authority accounts until further notice. Our Customer Service Representatives can assist you with a variety of transactions, including payment plans, billing inquiries and service requests. To contact our Customer Service Department, please call (703) 335-7950 or email customerservice@pwcsa.org.
  • Water Quality: Service Authority customers can continue to use and drink their tap water with confidence. Our drinking water suppliers, Fairfax Water and the City of Manassas, use treatment processes with multiple barriers, including disinfection and filtration, which kill or remove viruses from drinking water. To view a list of Frequently Asked Questions about water quality, click here.
  • Building Re-Occupancy: Before reopening a commercial building or home that has been vacant for a week or longer, flush stagnant water from pipes in the structure to replenish plumbing with fresh, disinfected water from the distribution system. For flushing instructions, click here.
  • Face Coverings: Per Centers for Disease Control and Prevention (CDC) recommendations, Service Authority employees wear face coverings when working inside facilities. Staff who are working outdoors wear face coverings when required by Service Authority policy. Equally, the Service Authority asks members of the public to maintain the CDC-recommended social distance between themselves and our employees performing duties in the field throughout Prince William County.

Click here to download a printable PDF


April 21, 2020 Update 

Don’t Flush Wipes of Any Type!

Protect your home plumbing and the Service Authority’s system by ensuring that wipes are never flushed down the toilet!

Unlike toilet paper, personal hygiene and disinfecting wipes do not disintegrate. Even if they are labeled as “flushable,” wipes that are flushed down the toilet often clump together and can cause clogs, backups and damage to your home plumbing and the sanitary sewer system.

Check out this video demonstration of Toilet Paper Versus Wipes to see the difference for yourself.


March 16, 2020 Update 

Dear Customer,

The Service Authority is closely monitoring the Coronavirus Disease 2019 (COVID-19) situation and taking all necessary measures to ensure the continued delivery of clean drinking water and the treatment of wastewater for our customers in Prince William County.

As a public utility, we know an emergency can happen at any time, and our emergency operations plans are in place to ensure our workforce is prepared to maintain your water and wastewater service while also protecting the safety of our customers and employees.

It is important that you know that your drinking water is safe from COVID-19 and service will continue uninterrupted. Please read the following updates regarding the quality of your water and service delivery. 

Sincerely,
Dean Dickey
General Manager
Prince William County Service Authority

Prince William County Service Authority
COVID-19 Information for Customers

Drinking Water Is Safe from COVID-19 and Service is Uninterrupted

Ensuring Water Quality

  • Transmission of the virus is not a risk in treated drinking water. Disinfectants used to treat drinking water, like chlorine, are effective in inactivating COVID-19.
  • The Service Authority’s drinking water suppliers, Fairfax Water and the City of Manassas, use multiple barriers in their water treatment processes that provide protection from COVID-19.  Our water suppliers report that their treatment processes successfully treat for viruses such as COVID-19.
  • According to the Centers for Disease Control (CDC), the virus has not been detected in drinking water.
  • Our water meets all current federal and state drinking water requirements. We continue to test and monitor our drinking water for the citizens of Prince William County. 

Uninterrupted Service 

  • Should the Service Authority be required to be staffed by essential personnel only, all necessary operations will continue uninterrupted.
  • To assist customers during this time, the Service Authority has suspended service disconnects until further notice.
  • The Service Authority leadership is coordinating closely with Prince William County, State, and Federal authorities as needed.

Contact Options

The Service Authority continues to serve our customers, both in the field and in our administrative facilities. However, given CDC guidance to engage in social distancing to reduce the spread of COVID-19, we encourage customers to use our on-line resources (available 24 hours a day) or contact us via phone or email, rather than visiting our offices in person. Communication options include: 

  • Visit our on-line account management resources at www.pwcsa.org where customers can view and pay their bill on-line, as well as perform other account management tasks. 
  • Call our Customer Service Department at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. or email CustomerService@pwcsa.org (Customer account information can be accessed 24 hours a day through our automated phone system).
  • Email questions about COVID-19 as they relate to drinking water quality to COVID19@pwcsa.org.
  • Call Emergency Dispatch at (703) 335-7982 if you have a water or sewer service emergency after business hours.

Cancelled Events & Postponed Meetings

Following guidance from state and local officials, the Service Authority is taking the precaution of canceling or postponing some in-person meetings and community outreach initiatives where possible. 

  • Where possible, meetings will be held remotely, by phone or online.
  • No community or classroom presentations will be held.
  • No guided or self-guided tours will be held at the H.L. Mooney Advanced Water Reclamation Facility. The Grubbs Education Center is closed.

Further Updates

In addition to this webpage, we will also post any necessary updates on the Service Authority’s Facebook and Twitter accounts. 

Click here to download the PDF

Haga clic aquí para obtener información en español


March 13, 2020 Update

The Prince William County Service Authority is continuously monitoring reports about the spread of Coronavirus Disease 2019 (COVID-19) in the National Capital Region.

The Service Authority’s drinking water suppliers, Fairfax Water and the City of Manassas, use multiple barriers in their water treatment processes that provide protection from COVID-19.  In terms of drinking water quality, our water suppliers report that their treatment processes successfully treat for viruses such as COVID-19. Disinfectants used to treat drinking water, like chlorine, are effective in inactivating COVID-19. Transmission of the virus is not a risk in treated drinking water and, according to the Centers for Disease Control (CDC), the virus has not been detected in drinking water.    

In order to be prepared for an outbreak of COVID-19, every Service Authority department has a Pandemic Plan that addresses staffing and continuity of operations. In addition, staff has inventoried and procured critical parts, equipment, chemicals, fuel and supplies to increase operational resiliency. We are committed to and anticipate we will continue providing uninterrupted service and drinking water that meets federal and state standards to our customers while also protecting our employees’ health and safety.

The Service Authority has established an internal coronavirus task force to organize and respond to changing conditions. We are also working closely with our water suppliers to ensure continuity of the drinking water supply.

Customers can access additional information about COVID-19 as it relates to drinking water and wastewater from the sources below:

Customers who have questions about COVID-19 as they relate to drinking water quality should email COVID19@pwcsa.org.

In addition to this web page, the Service Authority will also post any necessary updates on the Service Authority’s Facebook and Twitter accounts. 

También publicaremos las actualizaciones necesarias en las páginas de Facebook y Twitter de la Autoridad de Servicio.

Download the PDF

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