Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950

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Service Authority Coronavirus Information

  • As a responsible partner in reducing potential further transmission of coronavirus 2019 (COVID-19), all Prince William County Service Authority facilities are closed to the public until further notice.This will have no impact on our customers’ water services, which will remain uninterrupted. For additional information, please click here.
  • Service Authority customers can continue to use and drink their tap water with confidence. Our drinking water suppliers, Fairfax Water and the City of Manassas, use treatment processes with multiple barriers, including disinfection and filtration, which kill or remove viruses from drinking water. Click here to view a list of Frequently Asked Questions about water quality.
  • Between March 25 and mid-June, 2020, the Service Authority will be conducting its springtime flushing program for the water distribution system. This is a routine annual maintenance process and is NOT related to the Coronavirus. Customers might see our crews in their neighborhoods and may notice a slight chlorine smell in their tap water while flushing continues through early summer. For more information about the spring flushing program, please click here.
  • Service disconnections have been suspended for Service Authority accounts until further notice.

Click here to download the PDF


March 16, 2020 Update 

Dear Customer,

The Service Authority is closely monitoring the Coronavirus Disease 2019 (COVID-19) situation and taking all necessary measures to ensure the continued delivery of clean drinking water and the treatment of wastewater for our customers in Prince William County.

As a public utility, we know an emergency can happen at any time, and our emergency operations plans are in place to ensure our workforce is prepared to maintain your water and wastewater service while also protecting the safety of our customers and employees.

It is important that you know that your drinking water is safe from COVID-19 and service will continue uninterrupted. Please read the following updates regarding the quality of your water and service delivery. 

Sincerely,
Dean Dickey
General Manager
Prince William County Service Authority

Prince William County Service Authority
COVID-19 Information for Customers

Drinking Water Is Safe from COVID-19 and Service is Uninterrupted

Ensuring Water Quality

  • Transmission of the virus is not a risk in treated drinking water. Disinfectants used to treat drinking water, like chlorine, are effective in inactivating COVID-19.
  • The Service Authority’s drinking water suppliers, Fairfax Water and the City of Manassas, use multiple barriers in their water treatment processes that provide protection from COVID-19.  Our water suppliers report that their treatment processes successfully treat for viruses such as COVID-19.
  • According to the Centers for Disease Control (CDC), the virus has not been detected in drinking water.
  • Our water meets all current federal and state drinking water requirements. We continue to test and monitor our drinking water for the citizens of Prince William County. 

Uninterrupted Service 

  • Should the Service Authority be required to be staffed by essential personnel only, all necessary operations will continue uninterrupted.
  • To assist customers during this time, the Service Authority has suspended service disconnects until further notice.
  • The Service Authority leadership is coordinating closely with Prince William County, State, and Federal authorities as needed.

Contact Options

The Service Authority continues to serve our customers, both in the field and in our administrative facilities. However, given CDC guidance to engage in social distancing to reduce the spread of COVID-19, we encourage customers to use our on-line resources (available 24 hours a day) or contact us via phone or email, rather than visiting our offices in person. Communication options include: 

  • Visit our on-line account management resources at www.pwcsa.org where customers can view and pay their bill on-line, as well as perform other account management tasks. 
  • Call our Customer Service Department at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. or email CustomerService@pwcsa.org (Customer account information can be accessed 24 hours a day through our automated phone system).
  • Email questions about COVID-19 as they relate to drinking water quality to COVID19@pwcsa.org.
  • Call Emergency Dispatch at (703) 335-7982 if you have a water or sewer service emergency after business hours.

Cancelled Events & Postponed Meetings

Following guidance from state and local officials, the Service Authority is taking the precaution of canceling or postponing some in-person meetings and community outreach initiatives where possible. 

  • Where possible, meetings will be held remotely, by phone or online.
  • No community or classroom presentations will be held.
  • No guided or self-guided tours will be held at the H.L. Mooney Advanced Water Reclamation Facility. The Grubbs Education Center is closed.

Further Updates

In addition to this webpage, we will also post any necessary updates on the Service Authority’s Facebook and Twitter accounts. 

Click here to download the PDF

Haga clic aquí para obtener información en español


March 13, 2020 Update

The Prince William County Service Authority is continuously monitoring reports about the spread of Coronavirus Disease 2019 (COVID-19) in the National Capital Region.

The Service Authority’s drinking water suppliers, Fairfax Water and the City of Manassas, use multiple barriers in their water treatment processes that provide protection from COVID-19.  In terms of drinking water quality, our water suppliers report that their treatment processes successfully treat for viruses such as COVID-19. Disinfectants used to treat drinking water, like chlorine, are effective in inactivating COVID-19. Transmission of the virus is not a risk in treated drinking water and, according to the Centers for Disease Control (CDC), the virus has not been detected in drinking water.    

In order to be prepared for an outbreak of COVID-19, every Service Authority department has a Pandemic Plan that addresses staffing and continuity of operations. In addition, staff has inventoried and procured critical parts, equipment, chemicals, fuel and supplies to increase operational resiliency. We are committed to and anticipate we will continue providing uninterrupted service and drinking water that meets federal and state standards to our customers while also protecting our employees’ health and safety.

The Service Authority has established an internal coronavirus task force to organize and respond to changing conditions. We are also working closely with our water suppliers to ensure continuity of the drinking water supply.

Customers can access additional information about COVID-19 as it relates to drinking water and wastewater from the sources below:

Customers who have questions about COVID-19 as they relate to drinking water quality should email COVID19@pwcsa.org.

In addition to this web page, the Service Authority will also post any necessary updates on the Service Authority’s Facebook and Twitter accounts. 

También publicaremos las actualizaciones necesarias en las páginas de Facebook y Twitter de la Autoridad de Servicio.

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