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COVID-19 Municipal Utility Relief Program

Action Required by January 21, 2021!

You may be eligible for financial assistance to help pay unpaid water bills if you or a person in your household has lost income due to the impacts of the COVID‐19 Pandemic. Financial assistance is available through the COVID-19 Municipal Utility Relief Program.

We encourage all customers who may need assistance to apply as soon as possible, but no later than 5:00 p.m. on January 21, 2021.

Applications can be submitted:

  • Online: https://billpay.pwcsa.org/css
  • By phone: (703) 335-7950 between 8:00 a.m. and 5:00 p.m. Monday through Friday
  • On paper in one of the following ways:
    • Mail: PWCSA Customer Service, P.O. Box 2266, Woodbridge, VA 22195-2266
    • Fax: (703) 335-8949
    • Email: CustomerService@pwcsa.org
    • Drop Box or In Person: Raymond Spittle Building, 4 County Complex Court, Woodbridge, VA 22192
    • Drop Box: Wellington Operations Center, 8410 Virginia Meadows Drive, Manassas, VA 20109
    • Drop Box: Neabsco Maintenance Facility, 15801 Neabsco Road, Woodbridge, VA 22191

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Who is eligible and how much assistance will I receive?

Customers who have experienced a loss of income due to the COVID‐19 Pandemic and who have unpaid water and sewer bills from March 1, 2020 through December 30, 2020 may be eligible. The Service Authority will review all customer applications received by 5:00 p.m. on January 21, 2021 to determine eligibility and amount of financial assistance. The amount of financial assistance will depend on the applications received and available funding.

When and how will relief funds be applied to my unpaid account balance?

Relief payments will be applied to customer accounts by January 29, 2021. The Service Authority will notify customers by email or letter of the amount of relief, which will be reflected in bills issued in February 2021.

How is this program being funded?

The Commonwealth of Virginia’s Department of Housing and Community Development provided $1,372,697 under the COVID-19 Municipal Utility Relief Program to assist Service Authority customers with past-due bills related to the economic impacts of the coronavirus pandemic. The program is funded by the federal Coronavirus Relief Fund.

How can I get more information or help with completing the application?

Please contact our Customer Service Department by calling (703) 335-7950 or by sending an email to CustomerService@pwcsa.org.