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Service Authority Wins VA AWWA Public Information Award for Social Media

VA AWWA Public Information Award

The Service Authority's Communications Division won the VA AWWA Public Information Award for Social Media this year for water and wastewater utilities under 100,000 service connections.

Copywriter Kipp Hanley and Graphic Design Assistant Nikki Frascione accepted the award at the Water JAM Awards Luncheon on Sept. 14. 

Kipp, Nikki and Communications Director Keenan Howell create and post content on a daily basis for the Service Authority's Facebook, Twitter, LinkedIn, Pinterest and Instagram pages. Through well designed, informative posts that educate the public and highlight the Service Authority's employees and mission, the Communications Division has grown its social media audience to nearly 3,000 followers.

"By using social media, the Service Authority is able to foster and strengthen customer relationships, instill care for infrastructure and the environment and provide useful every day information that customers can use," said Kipp Hanley. 

You can follow us on Facebook at www.facebook.com/ServiceAuthority, on Twitter at @PWCSA or on Instagram @pwcsa.