MAIN OFFICE 4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)
Receptionist: (703) 335-7900 Customer Service Representatives are available Monday - Friday 8:00 a.m. - 5:00 p.m. at (703) 335-7950. Emergency Dispatch is available 24 hours a day / 7 days a week at (703) 335-7982 or (703) 335-7990.
CUSTOMER SERVICE
The Customer Service Department is located in the Main Office. Account Inquiries by Phone: (703) 335-7950
Representatives are available to take your calls during normal business hours of 8:00 a.m. – 5:00 p.m. By using a touchtone phone, account information can be accessed 24 hours a day through our automated phone system. Billing Inquiries by Phone: (703) 335-7950 Email Inquiries: Click here Email requests are processed within 1 to 2 business days. For immediate assistance please call the above phone number during regular business hours. Do you have a suggestion on how we can serve you better? We value our customer feedback and would like to hear from you. Paula Dozier, Asst. Customer Service Manager 703-335-8952 Click here to email Karen Welch, Customer Service Manager 703-335-8910 Click here to email
General Correspondence by Mail: PWCSA
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266 Payment by Mail: PWCSA
P O Box 71062
Charlotte, NC 28272-1062 Engineering Division Utility Services, 703-335-7930
Media Inquiries
Keenan Howell, Communications Director, at 703-335-8937 or Click here to email Joe Carney, Media Manager, at (Office) 703-335-7942 or Click here to email
PAYMENT LOCATIONS AND DIRECTIONSPayments In Person: Main Office - 4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)
Drop Box Locations: Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA
(Drop Box is located in the parking lot) Neabsco Maintenance Facility
15801 Neabsco Road
Woodbridge, VA
(Drop Box located in the parking lot)
DRIVING DIRECTIONS TO THE AUTHORITY'S MAIN OFFICEFrom I-95:
Take exit 158B, "Prince William Parkway" (Route 3000) towards Manassas. Stay on Prince William Parkway through the intersections at Smoketown and Minnieville Roads. When you pass the intersection at Hillendale Drive (there is a new Sheetz gas station at this intersection), get into the left lane. The next intersection has double left turn lanes. To stay on Prince William Parkway, you must turn left. Continue on Prince William Parkway about one (1) mile and turn right at the next intersection which is County Complex Court. Our building is on the right at 4 County Complex Court in front of the water tower. From I-66:
Take the Centreville Route 28 exit. Follow Route 28 South through Centreville and Manassas Park. Shortly after entering the City of Manassas, turn left from Route 28 (Centreville Road) onto Liberia Avenue (at Manassas Junction Shopping Center). Follow Liberia Avenue until the intersection with Prince William Parkway (at Davis Ford Crossing Shopping Center). Turn left onto Prince William Parkway. Follow Prince William Parkway approximately eight (8) miles to a left onto County Complex Court. Our building is on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower. | 
