Emergency Dispatch: (703) 335-7982

Customer Service: (703) 335-7950


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  • bad weather

    Liberal Leave

    Service Authority employees are advised that liberal leave has been declared for Thursday, November  15, 2018. However, the business office will be open.

  • New Rates and Fees in 2019

    The Service Authority Board of Directors has adopted a resolution to implement revised rates, fees and other charges effective January 1, 2019.

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  • FOG

    Protect Your Pipes!

    Instead of dumping fats, oils and grease (FOG) down the drain, pour it into a can it and toss it in the trash. FOG can clog up your plumbing and damage the sanitary sewer system.

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  • New Payment Options

    The Service Authority now offers new payment options and lower convenience fees. Customers can now store payment information and receive optional payment reminders. All existing Customer Self Service enrollees must re-register to access their online account. Registration is not required to make one-time payments.

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  • SPQA award

    Achieving Performance Excellence

    The Service Authority receives the 2018 Virginia Senate Quality and Productivity Award.

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  • Capital Improvements Plan

    The Service Authority has just launched a new interactive map of the utility's current and future Capital Improvements Plan projects. To find out more about a water or sewer project in your neighborhood, please click below.

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  • Become a Pipeline Pal!

    Want to be featured in our customer newsletter? Take a short survey and become a Pipeline Pal!


Board Meetings

Next Board Meeting: To be determined

Board Meeting Agenda