Emergency Dispatch: (703) 335-7982

Customer Service: (703) 335-7950


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  • Web Maintenance

    Payment Service Interruption

    In an effort to better serve our customers, the Authority’s Customer Self Service Website and Automated Telephone Payment Line will be unavailable from 12:00 noon Friday, August 17th until 8:00 a.m. Monday, August 20th due to system upgrades.  Customer payments will continue to be accepted until 5:00 p.m. on Friday at the Authority’s Cashier window and at all drop box locations as normal. Customers with past due balances may contact Customer Service on Monday morning. Customers requesting service restoration should contact our 24-hour Dispatcher at 703-335-7990. We apologize for any inconvenience. 

  • Ashton Avenue Closure

    Ashton Avenue from Lomond Drive to Crestwood Drive will be closed during the evenings of Aug. 16 and 17 as part of the Sudley Road Water Main Improvements Project. Please click below for more Information on the road closure or for more details on the project.

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  • Water Academy Wows Again

    The Service Authority's Water Academy Summer 2018 concluded on July 25 with an interactive engineering game and a graduation ceremony for the 18 participants. Community members from all walks of life received an in-depth look at the utility during this fun, five-week long summer session.

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  • Capital Improvements Plan

    The Service Authority has just launched a new interactive map of the utility's current and future Capital Improvements Plan projects. To find out more about a water or sewer project in your neighborhood, please click below.

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  • NACWA Platinum Award

    The Prince William County Service Authority just won its fifth consecutive National Association of Clean Water Agencies’ Platinum Peak Performance Award for no permit violations at its H.L. Mooney Advanced Water Reclamation Facility in Woodbridge. To read more about this accomplishment, click below.

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  • Get the Scoop on Your H2O

    This year's Water Quality Reports are now online. To read more about the quality of your drinking water, please click below.

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  • Water Academy Wins Green Award

    The Service Authority's Water Academy won Best Program among Prince William County's Green Community Awards.

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  • Become a Pipeline Pal!

    Want to be featured in our customer newsletter? Take a short survey and become a Pipeline Pal!


Board Meetings

Next Board Meeting: September 13, 2018 at 7:30 p.m.

Board Meeting Agenda