Customer Assistance Programs
The Service Authority is offering the following assistance options to customers who are unable to pay their water and sewer bills as a result of the impacts of COVID-19.
Payment Arrangements
The Prince William County Service Authority has resumed normal bill collection processes. Customers who have overdue water and sewer bills are now subject to late fees and disconnections. If you have an overdue balance, contact the Service Authority immediately to make payment arrangements or request a payment extension.
You can contact us in one of the following ways:
- Call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m.
- Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.
- Email customerservice@pwcsa.org
Sources of Assistance
Low-Income Household Water Assistance Program
Prince William County Service Authority is participating in Virginia’s Low Income Household Water Assistance Program (LIHWAP) that helps households experiencing financial difficulty pay for past due water and wastewater bills. LIHWAP is a federally funded program managed through the Virginia Department of Social Services and administered by Promise. Promise may reach out directly to assist customers. For more information, customers should visit https://virginialihwap.com or call 1-888-373-9908.
Temporary Assistance Program (TAP)
Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service (NVFS), TAP provides utility assistance to Service Authority customers. For more information, click here.
COVID-19 Related Utility Assistance
The following organizations have grant funding available for families/individuals who have been negatively impacted by the COVID-19 pandemic.
- StreetLight Community Outreach Ministries - Appointments/walk-in requests Monday through Thursday, 10 a.m. to 4 p.m. Phone: 703-491-2288. Address: 1550 Prince William Pkwy., Woodbridge, VA Web: https://thestreetlight.org/
- St. Francis of Assisi Catholic Church Triangle – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.
- Woodbridge Workers Committee – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.
COVID-19 Emergency Mortgage and Utility Housing Assistance Program - The Prince William County Government’s Emergency Mortgage and Utility Housing Assistance Program is available to all eligible households who reside in Prince William County and the cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19, with a one-time or short-term (no more than six consecutive months payments) of emergency mortgage and utility housing assistance to “prevent, prepare for, and respond to coronavirus." Click here to learn more.
Other Assistance
Prince William County residents, businesses and non-profit organizations may be eligible for utility assistance through a variety of resources, including but not limited to the following:
- 2-1-1 VIRGINIA – 2-1-1 provides information and referral for services that meet basic needs, including utility assistance, food banks, shelters, rest assistance and more. Visit www.211virginia.org or dial 211.
- Prince William County Department of Social Services – This County government agency provides access to a variety of public assistance services and resources. Click here for information.
- ACTS – This non-profit organization delivers a range of services to Prince William County residents experiencing crisis. Learn more here.
- SERVE/NVFS – SERVE provides services to Prince William Area residents in need, including housing and utility assistance. Click here.
- Salvation Army – The Salvation Army of the National Capital Area, including the Prince William Chapter, offers utility assistance and other assistance services. Click here or call 703-580-8991.
- Prince William Area Disaster Fund coordinates grants provided through the Coronavirus Aid, Relief and Economic Security Act. Visit www.alliancegpw.org/disasterfund.
- Faith-Based Organizations – Please contact the Service Authority’s Customer Service Department at (703) 335-7950 for information.
Bill Assistance
The Service Authority has limited funds remaining to assist overdue customers who have an economic hardship due to the COVID-19 pandemic. Please contact Customer Service to apply for bill assistance.
