Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950


English Korean Spanish Urdu Vietnamese

Customer Assistance Programs

In addition to suspending service disconnects and late fee penalties, the Service Authority is offering the following assistance options to customers who are unable to pay their water and sewer bills as a result of the impacts of COVID-19.

Payment Plans

The Service Authority is offering payment plans to bring overdue account balances up to date. Payment plans can range from six (6) to 24 months and are tailored to individual circumstances. There are no additional fees, interest or other charges to enroll in a payment plan. Customers may pay any portion of the balance remaining on the payment plan at any time. All current and future billings will need to be paid on a timely basis as part of the payment plan.

To enroll in a payment plan, please call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m. You may meet with us in person at our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 9:00 a.m. to 5:00 p.m.

Customers may also email customerservice@pwcsa.org for additional information or to file a complaint regarding repayment plan disputes. 

Temporary Assistance Program (TAP)

Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service, TAP provides utility assistance to Service Authority customers. For more information, click here.

COVID-19 Emergency Mortgage and Utility Housing Assistance Program

The Prince William County Government’s Emergency Mortgage and Utility Housing Assistance Program will be provided to all eligible households who reside in Prince William County and the cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19, with a one-time or short-term (no more than six consecutive months payments) of emergency mortgage and utility housing assistance to “prevent, prepare for, and respond to coronavirus." Click here to learn more.

Additional Sources of Assistance

Prince William County residents, businesses and non-profit organizations may be eligible for COVID-19 assistance through a variety of resources, including but not limited to the following: