Customer Assistance Programs

Payment Arrangements

The Prince William County Service Authority has resumed normal bill collection processes. Customers who have overdue water and sewer bills are now subject to late fees and disconnections. If you have an overdue balance, contact the Service Authority immediately to make payment arrangements or request a payment extension.

You can contact us in one of the following ways:

• Call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m.
• Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.
• Email customerservice@pwcsa.org

Sources of Assistance

Low-Income Household Water Assistance Program

Prince William County Service Authority is participating in Virginia’s Low Income Household Water Assistance Program (LIHWAP) that helps households experiencing financial difficulty pay for past due water and wastewater bills. LIHWAP is a federally funded program managed through the Virginia Department of Social Services and administered by Promise. Promise may reach out directly to assist customers.

Please note that while the disbursement of original funds has ended, additional LIHWAP funding is expected. Therefore, we encourage customers to keep applying to the program. Approved applications will be held in “Approved” status until more funds are made available.

For more information, customers should visit https://virginialihwap.com or call 1-888-373-9908.

Temporary Assistance Program (TAP)

Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service (NVFS), TAP provides utility assistance to Service Authority customers. For more information, click here.

COVID-19 Related Utility Assistance

The following organizations have grant funding available for families/individuals who have been negatively impacted by the COVID-19 pandemic.

1. StreetLight Community Outreach Ministries - Appointments/walk-in requests Monday through Thursday, 10 a.m. to 4 p.m.  Phone: 703-491-2288.  Address: 1550 Prince William Pkwy., Woodbridge, VA   Web: https://thestreetlight.org/
2. St. Francis of Assisi Catholic Church Triangle – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.
3. Woodbridge Workers Committee – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.

COVID-19 Emergency Mortgage and Utility Housing Assistance Program - The Prince William County Government’s Emergency Mortgage and Utility Housing Assistance Program is available to all eligible households who reside in Prince William County and the cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19, with a one-time or short-term (no more than six consecutive months payments) of emergency mortgage and utility housing assistance to “prevent, prepare for, and respond to coronavirus." Click here to learn more.