Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950


English Korean Spanish Urdu Vietnamese

Water Bill Assistance Programs

The Service Authority continues to work with customers who need assistance to pay their water and wastewater bills due to COVID-19. In addition to the suspension of service disconnects and late fee penalties, Service Authority customers may be eligible for the following assistance programs:

Payment Plans

The Service Authority is offering customers flexible payment arrangements tailored to individual circumstances. Please contact Customer Service at 703-335-7950 to set up a monthly payment plan or payment extension.

Temporary Assistance Program (TAP)

Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service, TAP provides utility assistance to Service Authority customers.

For more information on this program, click here

Helping Hand

Helping Hand allows individuals to pay the Service Authority bill of a friend or family member.

For more information on this program, click here

Emergency Housing Assistance Program

The Prince William County Government’s Emergency Housing Assistance Program is available to all eligible households who reside in Prince William County and cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19 by providing up to six months’ payment of emergency mortgage, rental and utility housing assistance to prevent homelessness.

For more information on this program, visit the Prince William County Office of Housing and Community Development web page. 

Additional Sources of Assistance

Prince William County residents, businesses and non-profit organizations may be eligible for COVID-19 assistance through a variety of resources, including but not limited to the following: