Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950


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Customer Assistance Programs

The Service Authority is offering the following assistance options to customers who are unable to pay their water and sewer bills as a result of the impacts of COVID-19.

Payment Arrangements

The Prince William County Service Authority has resumed normal bill collection processes. Customers who have overdue water and sewer bills are now subject to late fees and disconnections. If you have an overdue balance, contact the Service Authority immediately to make payment arrangements or request a payment extension.

You can contact us in one of the following ways:

  • Call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m.
  • Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.
  • Email customerservice@pwcsa.org

Sources of Assistance

Temporary Assistance Program (TAP)

Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service (NVFS), TAP provides utility assistance to Service Authority customers.

Contribute Compassion to Your Community

The Temporary Assistance Program (TAP) helps fellow Service Authority customers in need of emergency financial assistance with their water bills. TAP funds are directed to two local Prince William County charitable organizations to distribute to customers needing emergency assistance with paying their Service Authority bills; SERVE, a unit of Northern Virginia Family Service(NVFS), and Action in Community through Service (ACTS) of Prince William.

Donating to TAP

Contributions in any amount are appreciated and will provide critical support to TAP. The Service Authority absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.

Participating customers and non-customers may select one of three ways to help:

  • "Round-Up" Donations: Customers may authorize the Service Authority to “round up” their monthly bill to the next even dollar. For example, if the monthly bill is $49.54, it is rounded up to $50.00 and the additional .46 cents is contributed to TAP. Total contributions made via this method will average approximately $6 per year.
  • Fixed Monthly Donations: Customers may authorize the Service Authority to add a recurring monthly donation of $5, $10, $15 or $20 to their monthly bill. Total contributions made via this method would be $60, $120, $180 or $240 per year depending on the recurring monthly donation amount.
  • One-Time Donations: Customers and non-customers are welcome to make a one-time donation to TAP at any time.

All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make reoccurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.

Customers can contribute to TAP by:

Attn: TAP Administrator
P.O. Box 2266
Woodbridge, VA 22195-2266

Applying for and Receiving Assistance from TAP

Service Authority customers seeking assistance from ACTS and SERVE in order to pay their water and sewer bills must meet the following minimum criteria:

  • The applicant must be a residential customer with a documented past due balance.
  • The applicant must be the Service Authority account holder.
  • The applicant must meet any additional criteria required by ACTS or SERVE policies.

TAP has the following payment restrictions:

  • The maximum assistance that can be provided for any one account at any given time is $200.
  • TAP funds may not be used towards peak charges, penalties, late fees, or other charges.
  • TAP funds may only be used to pay towards a specific Service Authority account not more than three (3) times each calendar year. TAP funds may be used not sooner than four (4) months since a prior TAP assistance payment. TAP assistance payments are made directly to the Service Authority on the behalf of the customer by ACTS or SERVE.
  • Any TAP funds used to pay an advanced payment will be held on the customer account by the Service Authority, and will be applied to the final bill on the account. At that time, any refund of the advanced payment will be paid to the account holder. Service Authority customers seeking assistance must apply directly to ACTS or SERVE.

P.O. Box 74
Dumfries, VA 22026
(703) 221-3186

ACTS provides service to PWC residents located in the eastern portion of the county who live in the following zip codes only: Dumfries (22025, 22026), Triangle (22172), Quantico (22134), Woodbridge (22191, 22192, 22193) and Occoquan (22125).

10056 Dean Drive
Manassas, VA 20110
(571) 748-2624

SERVE is a unit of Northern Virginia Family Service (NVFS), a private, nonprofit community service organization dedicated to helping individuals and families find new paths to self-reliance and brighter futures.

Helping Hands

Give a Gift Credit Through the Helping Hand Program

Have a friend or relative who needs help making ends meet? You can assist them by making a payment on their Service Authority customer account.

How to Donate
  1. Pay online.
  2. Download and complete this form and mail it to:
PWC Service Authority 
Attn: Customer Service/Helping Hand Administrator
P.O. Box 2266
Woodbridge, VA 22195-2266

3. Call Customer Service at (703) 335-7950 for more information.

Click here for information on the Temporary Assistance Program (TAP).


Helping Hands Logo


COVID-19 Related Utility Assistance

The following organizations have grant funding available for families/individuals who have been negatively impacted by the COVID-19 pandemic.

  1. StreetLight Community Outreach Ministries - Appointments/walk-in requests Monday through Thursday, 10 a.m. to 4 p.m.  Phone: 703-491-2288.  Address: 1550 Prince William Pkwy., Woodbridge, VA   Web: https://thestreetlight.org/
  2. St. Francis of Assisi Catholic Church Triangle – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.
  3. Woodbridge Workers Committee – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.

COVID-19 Emergency Mortgage and Utility Housing Assistance Program - The Prince William County Government’s Emergency Mortgage and Utility Housing Assistance Program is available to all eligible households who reside in Prince William County and the cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19, with a one-time or short-term (no more than six consecutive months payments) of emergency mortgage and utility housing assistance to “prevent, prepare for, and respond to coronavirus." Click here to learn more.

Other Assistance

Prince William County residents, businesses and non-profit organizations may be eligible for utility assistance through a variety of resources, including but not limited to the following:

  • 2-1-1 VIRGINIA – 2-1-1 provides information and referral for services that meet basic needs, including utility assistance, food banks, shelters, rest assistance and more. Visit www.211virginia.org or dial 211.
  • Prince William County Department of Social Services – This County government agency provides access to a variety of public assistance services and resources. Click here for information.
  • ACTS – This non-profit organization delivers a range of services to Prince William County residents experiencing crisis. Learn more here.
  • SERVE/NVFS – SERVE provides services to Prince William Area residents in need, including housing and utility assistance. Click here.
  • Salvation Army – The Salvation Army of the National Capital Area, including the Prince William Chapter, offers utility assistance and other assistance services. Click here or call 703-580-8991.
  • Prince William Area Disaster Fund coordinates grants provided through the Coronavirus Aid, Relief and Economic Security Act. Visit www.alliancegpw.org/disasterfund.
  • Faith-Based Organizations – Please contact the Service Authority’s Customer Service Department at (703) 335-7950 for information.

Bill Assistance

The Service Authority has limited funds remaining to assist overdue customers who have an economic hardship due to the COVID-19 pandemic. Please contact Customer Service to apply for bill assistance.