Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950

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Customer Assistance Programs

The Service Authority is offering the following assistance options to customers who are unable to pay their water and sewer bills as a result of the impacts of COVID-19.

Establish a Payment Plan

The Prince William County Service Authority has resumed normal bill collection processes. Customers who have overdue water and sewer bills are now subject to late fees and disconnections. If you have an overdue balance, contact the Service Authority immediately to pay your bill, arrange a payment plan or learn about other available assistance. The Service Authority has reached out to customers with overdue balances via bill inserts, phone calls, emails, door tags, social media and other messages, and we continue to communicate with these customers to help them stay connected.

Payment plans are tailored to individual customer circumstances. There are no additional fees, interest or other charges to enroll in a payment plan. Customers may pay any portion of the balance remaining on the payment plan at any time. All current and future billings will need to be paid on a timely basis as part of the payment plan.

To enroll in a payment plan or get more information, please contact us in one of the following ways:

  • Call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m.
  • Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday 9 a.m. to 5 p.m.
  • Email customerservice@pwcsa.org

Sources of Assistance

Temporary Assistance Program (TAP)

Administered through Action in Community Through Service (ACTS) and SERVE, a part of Northern Virginia Family Service (NVFS), TAP provides utility assistance to Service Authority customers. For more information, click here.

COVID-19 Related Utility Assistance

The following organizations have grant funding available for families/individuals who have been negatively impacted by the COVID-19 pandemic.

  1. StreetLight Community Outreach Ministries - Appointments/walk-in requests Monday through Thursday, 10 a.m. to 4 p.m.  Phone: 703-491-2288.  Address: 1550 Prince William Pkwy., Woodbridge, VA   Web: https://thestreetlight.org/
  2. St. Francis of Assisi Catholic Church Triangle – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.
  3. Woodbridge Workers Committee – contact via the Human Services Alliance of Greater Prince William at https://www.alliancegpw.org/.

COVID-19 Emergency Mortgage and Utility Housing Assistance Program - The Prince William County Government’s Emergency Mortgage and Utility Housing Assistance Program is available to all eligible households who reside in Prince William County and the cities of Manassas and Manassas Park, who have experienced financial hardship due to COVID-19, with a one-time or short-term (no more than six consecutive months payments) of emergency mortgage and utility housing assistance to “prevent, prepare for, and respond to coronavirus." Click here to learn more.

Other Assistance

Prince William County residents, businesses and non-profit organizations may be eligible for utility assistance through a variety of resources, including but not limited to the following:

  • 2-1-1 VIRGINIA – 2-1-1 provides information and referral for services that meet basic needs, including utility assistance, food banks, shelters, rest assistance and more. Visit www.211virginia.org or dial 211.
  • Prince William County Department of Social Services – This County government agency provides access to a variety of public assistance services and resources. Click here for information.
  • ACTS – This non-profit organization delivers a range of services to Prince William County residents experiencing crisis. Learn more here.
  • SERVE/NVFS – SERVE provides services to Prince William Area residents in need, including housing and utility assistance. Click here.
  • Salvation Army – The Salvation Army of the National Capital Area, including the Prince William Chapter, offers utility assistance and other assistance services. Click here or call 703-580-8991.
  • Prince William Area Disaster Fund coordinates grants provided through the Coronavirus Aid, Relief and Economic Security Act. Visit www.alliancegpw.org/disasterfund.
  • Faith-Based Organizations – Please contact the Service Authority’s Customer Service Department at (703) 335-7950 for information.

Bill Assistance

The Service Authority has limited funds remaining to assist overdue customers who have an economic hardship due to the COVID-19 pandemic. Please contact Customer Service to apply for bill assistance.

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