Emergency Dispatch: (703) 335-7982

Customer Service: (703) 335-7950

MENU

Payment Options

Click on a topic below to view the answers.

 

Driving directions to the Service Authority's Main Office

 

PAYMENT OPTIONS
Check or Money Order
Payments by check or money order can be mailed or dropped off at either the Service Authority’s Main Headquarters Building or drop box locations listed below.

By Mail:

PWCSA
P.O. Box 71062
Charlotte, NC 28272-1062

In Person:

4 County Complex Court (For directions to our Main Office, click here)
Raymond Spittle Building
Woodbridge, VA 22192

Drop Box Locations:

Main Office - 4 County Complex Court (Box located to the left of the front doors)

(For directions to our Main Office, click here)

Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA

Neabsco Maintenance Facility (Drop Box located in the parking lot) 
15801 Neabsco Road
Woodbridge, VA
Cash
Cash payments are accepted at the Service Authority’s Main Headquarters Building during normal business hours. The Service Authority is not responsible for cash payments made at drop box locations.

4 County Complex Court
Raymond Spittle Building (For directions to our Main Office, click here)
Woodbridge, VA 22192
Credit/Debit Card
Credit/Debit card payments can be made: By phone, or online. A $2.60 convenience fee will be applied to all payments made by credit/debit card. This processing fee is charged and collected by an electronic payment vendor and will show up on your credit card statement as a charge from Link2gov.

By Phone: 1-877-297-9272

Online: Credit/Debit card payments can made online by selecting the Customer Self Service Portal – Manage Your Account section and click on the Pay Your Bill Link on the Service Authority’s home page. You will be asked to sign-in or create an online account
E-Check
Payment by electronic check (e-check) is a free service that can be made: By phone or online.

By Phone: 1-877-297-9272

Online: Electronic (e-check) payments can be made online by selecting the Customer Self Service Portal – Manage Your Account section and click on the Pay Your Bill Link on the Service Authority’s home page. You will be asked to sign-in or create an online account.

What is an e-check? An e-check is the digital equivalent of a paper check from your check book. Instead of writing and mailing a paper check, you simply enter your bank’s routing number and your bank account number online and the payment is electronically submitted to your bank for payment.
Automatic Bank Drafting
Pay your water and sewer bill automatically from your checking account by signing up for Automatic Bank Drafting. This is a free service.

What is Automatic Bank Drafting? Entering into an Automatic Bank Draft Agreement allows the Service Authority to draft your bank account in the amount of your monthly bill. You will continue to receive your monthly statement by mail. Each month, customers may choose to have their bank account drafted on the due date of your bill or 11 to 14 days after the bill date. Your payment will be deducted from your designated bank account and applied to your Service Authority account. A message will appear on your monthly statement advising you that "Your bank account will be drafted for $___". Any disputed charges must be communicated to the Customer Service Department within 10 days of the bill date. If you have additional questions about Automatic Bank Drafting, please email customerservice@pwcsa.org or contact our Customer Service Department by phone at (703) 335-7950 during our normal business hours of 8:00 a.m.–5:00 p.m. Monday through Friday.

To sign up, simply print the Automatic Bank Draft Agreement, then complete the entire form and make sure to sign, date, and verify your information prior to mailing. Requests must be mailed to the address on the form. Please be sure to keep a copy of the form for your records. The Service Authority requires five (5) business days to process an Automatic Bank Draft Agreement.

Mail to:

PWCSA
Attn: Customer Service ABP 
P.O. Box 2266
Woodbridge VA 22195-2266

You may terminate an Automatic Bank Draft Agreement at any time by submitting a written request by mail, fax, or email. Please specify a termination date in the request. You may also terminate your Automatic Bank Draft Agreement online through the Customer Self Service section of the Service Authority website.
EFT through your bank
Electronic payments initiated by your bank may also be a payment option for you. Please contact your financial institution to inquire about Electronic Fund Transfer (EFT) availability, options, and fees.

 

PAYMENT LOCATIONS

Payment by Mail
PWCSA
P.O. Box 71062
Charlotte, NC 28272-1062
Payments In Person
4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
Drop Box Locations
Main Office - 4 County Complex Court (Box located to the left of the front doors)

Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA

Neabsco Maintenance Facility (Drop Box located in the parking lot)
15801 Neabsco Road
Woodbridge, VA
Overnight Delivery
Main Office - 4 County Complex Court (Box located to the left of the front doors)

Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA

Neabsco Maintenance Facility (Drop Box located in the parking lot)
15801 Neabsco Road
Woodbridge, VA
 
DRIVING DIRECTIONS TO THE SERVICE AUTHORITY'S MAIN OFFICE

From I-95:
Take exit 158B, Prince William Parkway (Route 294) towards Manassas. Continue on Prince William Parkway for 4.3 miles through the intersections at Smoketown Road and Minnieville Road passing a Sheetz gas station on the left. At the next intersection which has triple left turn lanes, turn left to stay on Prince William Parkway. Continue on Prince William Parkway for about one (1) mile and turn right at County Complex Court, then bear to the right. Our building is located on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.

From I-66:
Take the Centreville Route 28 exit. Follow Route 28 South through Centreville and Manassas Park. Shortly after entering the City of Manassas, turn left from Route 28 (Centreville Road) onto Liberia Avenue (at Manassas Junction Shopping Center). Follow Liberia Avenue until the intersection with Prince William Parkway (at Davis Ford Crossing Shopping Center). Turn left onto Prince William Parkway. Follow Prince William Parkway approximately eight (8) miles to a left onto County Complex Court. Our building is on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.

Grid
Outlines