Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950


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Operations & Maintenance Division

The Operations & Maintenance Division is responsible for providing uninterrupted water and sewer service to our customers by operating and maintaining all Service Authority infrastructure assets that store and distribute potable water and all assets that receive and convey untreated wastewater to treatment facilities.

Contact: OM@pwcsa.org

Doug Shoop, Director

Mr. Shoop has more than 25 years of experience in utility design and management. His career includes military service, consulting engineering, and utility engineering and management. Mr. Shoop received his Bachelor of Science in Civil Engineering from The Pennsylvania State University and is an alumnus of Leadership Prince William and the National Association of Clean Water Agencies’ Water and Wastewater Utility Leadership Center. He is a registered Professional Engineer and a Certified Construction Manager.