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TAP - Temporary Assistance Program

Contribute Compassion to Your Community

The Temporary Assistance Program (TAP) helps fellow Service Authority customers in need of emergency financial assistance with their water bills. TAP funds are directed to two local Prince William County charitable organizations to distribute to customers needing emergency assistance with paying their Service Authority bills; SERVE, a unit of Northern Virginia Family Service(NVFS), and Action in Community through Service (ACTS) of Prince William.

Donating to TAP

Contributions in any amount are appreciated and will provide critical support to TAP. The Service Authority absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.

Participating customers and non-customers may select one of three ways to help:

  • "Round-Up" Donations: Customers may authorize the Service Authority to “round up” their monthly bill to the next even dollar. For example, if the monthly bill is $49.54, it is rounded up to $50.00 and the additional .46 cents is contributed to TAP. Total contributions made via this method will average approximately $6 per year.
  • Fixed Monthly Donations: Customers may authorize the Service Authority to add a recurring monthly donation of $5, $10, $15 or $20 to their monthly bill. Total contributions made via this method would be $60, $120, $180 or $240 per year depending on the recurring monthly donation amount.
  • One-Time Donations: Customers and non-customers are welcome to make a one-time donation to TAP at any time.

All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make reoccurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.

Customers can contribute to TAP by:

Attn: TAP Administrator
P.O. Box 2266
Woodbridge, VA 22195-2266

Applying for and Receiving Assistance from TAP

Service Authority customers seeking assistance from ACTS and SERVE in order to pay their water and sewer bills must meet the following minimum criteria:

  • The applicant must be a residential customer with a documented past due balance.
  • The applicant must be the Service Authority account holder.
  • The applicant must meet any additional criteria required by ACTS or SERVE policies.

TAP has the following payment restrictions:

  • The maximum assistance that can be provided for any one account at any given time is $200.
  • TAP funds may not be used towards peak charges, penalties, late fees, or other charges.
  • TAP funds may only be used to pay towards a specific Service Authority account not more than three (3) times each calendar year. TAP funds may be used not sooner than four (4) months since a prior TAP assistance payment. TAP assistance payments are made directly to the Service Authority on the behalf of the customer by ACTS or SERVE.
  • Any TAP funds used to pay an advanced payment will be held on the customer account by the Service Authority, and will be applied to the final bill on the account. At that time, any refund of the advanced payment will be paid to the account holder. Service Authority customers seeking assistance must apply directly to ACTS or SERVE.

P.O. Box 74
Dumfries, VA 22026
(703) 221-3186

ACTS provides service to PWC residents located in the eastern portion of the county who live in the following zip codes only: Dumfries (22025, 22026), Triangle (22172), Quantico (22134), Woodbridge (22191, 22192, 22193) and Occoquan (22125).

10056 Dean Drive
Manassas, VA 20110
(571) 748-2624

SERVE is a unit of Northern Virginia Family Service (NVFS), a private, nonprofit community service organization dedicated to helping individuals and families find new paths to self-reliance and brighter futures.