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Human Resources & Organizational Development

The Human Services & Organizational Development Division aligns human resource and business strategy with a people-centric focus, including Diversity, Equity & Inclusion initiatives, to support recruitment, retention and continuous learning.

Contact: HR@pwcsa.org

Shailaja Poluru

Shailaja Poluru

Director of People and Talent

Ms. Shailaja Poluru joined the Service Authority as Director of People and Talent in March 2024, after having contracted with the organization as a human resources (HR) subject matter expert for several months. Prior to joining the Service Authority, Shailaja managed HR operations for senior executives at Accenture. She earned a bachelor’s degree in chemical engineering and a master’s degree in human resources management from India. She is a Senior Certified Professional of the Society for Human Resources Management.