Emergency Dispatch: (703) 335-7982

Customer Service: (703) 335-7950

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Contact Us

Spittle Campus

Main Office

4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)

 

Receptionist
(703) 335-7900

 

Customer Service 
Monday through Friday
8:00 a.m. - 5:00 p.m.
(703) 335-7950

 

Emergency Dispatch
24 hours a day / 7 days a week
(703) 335-7982
(703) 335-7990

 

Customer Service

The Customer Service Department is located in the Main Office. In addition to visiting, Customer Service can be reached by the following means:

 
Account Inquiries by Phone

(703) 335-7950

Representatives are available to take your calls during normal business hours, Monday through Friday 8:00 a.m. – 5:00 p.m. By using a touchtone phone, account information can be accessed 24 hours a day through our automated phone system.

 
Billing Inquiries by Phone

(703) 335-7950

 
Fax Inquiries 

(703) 335-8949

 
Email Inquiries
Email requests are processed within 1 to 2 business days. For immediate assistance, please call the above phone number during normal business hours.
 
Contact Us by Mail

PWCSA
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266

 
Make a Payment by Mail

PWCSA
P O Box 71062
Charlotte, NC 28272-1062

 
Engineering Division

Utility Services, (703) 335-7930

 

 

Media Inquiries

Keenan Howell
Communications Director
(703) 335-7999
 
Kipp Hanley
Copywriter
(703) 335-8914

 

 

Human Resources

(703) 335-7970

 

 

Payment Locations and Directions

 

Payments In Person:
Main Office
4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)

 

Drop Box Locations:

Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA
(Drop Box is located in the parking lot)

Neabsco Maintenance Facility
15801 Neabsco Road
Woodbridge, VA
(Drop Box located in the parking lot)

 

Driving Directions to the Service Authority's Main Office

From I-95:
Take exit 158B, Prince William Parkway (Route 294) towards Manassas. Continue on Prince William Parkway for 4.3 miles through the intersections at Smoketown Road and Minnieville Road passing a Sheetz gas station on the left.  At the next intersection which has triple left turn lanes, turn left to stay on Prince William Parkway. Continue on Prince William Parkway for about one (1) mile and turn right at County Complex Court, then bear to the right. Our building is located on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.

From I-66:
Take the Centreville Route 28 exit. Follow Route 28 South through Centreville and Manassas Park. Shortly after entering the City of Manassas, turn left from Route 28 (Centreville Road) onto Liberia Avenue (at Manassas Junction Shopping Center). Follow Liberia Avenue until the intersection with Prince William Parkway (at Davis Ford Crossing Shopping Center). Turn left onto Prince William Parkway. Follow Prince William Parkway approximately eight (8) miles to a left onto County Complex Court. Our building is on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.

 

Accessibility

The Service Authority strives to align with Section 508 (www.section508.gov) standards of compliance. If you find something that is not accessible, please contact webmaster@pwcsa.org. All PDFs uploaded to pwcsa.org after July 7, 2016 are accessible. Should you need a PDF created prior to this date, simply email webmaster@pwcsa.org and an accessible version will be created and sent to you. 

 

Do you have a suggestion on how we can serve you better?

We value our customer feedback and would like to hear from you.

 

Paula Dozier
Customer Service Manager
(703) 335-8952
 
Karen Welch
Customer and Field Services Manager
(703) 335-8910
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