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Electronic Payment FAQ

Click on a topic below to view the answers.

What is Invoice Cloud?

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide more convenient payment services to our customers. You can chose to receive your bill electronically and pay online while helping the environment and reducing clutter in your home or workspace. You can receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed. If you chose, Invoice Cloud will store your payment information for future use.

What is the relationship between the Service Authority and Invoice Cloud?

The Service Authority wanted to make paying bills easier for our customers. We chose Invoice Cloud because it is easy to use and secure. All data collected is encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

I have an online account with the Service Authority. Do I have to register again?

If you established your online account before August 20th, 2018, you will need to create a new account to continue to view and pay your bill electronically.

Do I need to register to pay a bill?

You will need to register to pay online or receive electronic notifications, however registration is not required for our One Time Payment Option. One Time payments require that you enter your payment information each time you make a payment. By registering your payment methods, you avoid that step and gain access to your payment history.

How do I register?

On pwcsa.org homepage, you can register by clicking on Account Login/Registration link, then chose Create On-Line Account, enter your information to verify your account, enter your email address and create your password. Once you have registered, you will only need your email address and password to log in.

If I do not have an email, can I still process an electronic payment?

No, to complete the online payment process, you will need an email address so the system can deliver your payment confirmation.

What forms of payment can I use?

You can pay by credit card (VISA, MASTERCARD, DISCOVER) or by debit card or you may issue an electronic check from your bank account (checking or savings)

Why do I have to cancel my automatic bank drafting agreement?

In an effort to offer our customers more flexible payment options, we will no longer support Automatic Bank Drafting through the Service Authority. Service Authority customers currently enrolled in Automatic Bank Drafting will need to choose another form of payment within 90 days. Customers currently enrolled in Automated Bank Drafting will receive notification in writing regarding this change. Invoice Cloud offers 4 types of Recurring Payment Options to choose from all at no charge.

What are recurring payments?

Recurring Scheduled payments are scheduled by you on a specified date. There are 4 recurring schedule payment types to choose from:

  1. Pay a fixed payment amount on a selected day: You choose the amount to pay and the date. Please note that this will occur even if the payer has already made a payment.
  2. Pay a fixed payment amount on invoice due date: You choose the amount to pay on the invoice due date. Please note that this will occur even if the payer has already made a payment.
  3. Pay in full on selected day: You choose the date and the amount due is paid automatically. Please note that if there is a zero-balance on the invoice due date, a payment will not be processed. 
  4. Pay in full on invoice due date: The invoice due amount is collected automatically on the invoice due date. Please note that if there is a zero-balance on the invoice due date, a payment will not be processed. 

What is a convenience fee?

There is a convenience fee when using a credit/debit card to make your payment. A $2.50 convenience fee will be applied. This processing fee is charged and collected by Invoice Cloud.

Can I use more than one payment method per transaction?

Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

How do I change my account Information?

Log in to your account and change any of your personal information under the “My Profile Tab”.

Is my credit card and checking account Information safe when I pay online?

Account information displayed within the Invoice Cloud portal is truncated to protect confidential data. Any information retained is not shared with third parties. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems.

I accidentally deleted my current email notification, what should I do?

You can login to the website and view your bill, or you can call Customer Service at 703-335-7950 during normal business hours, Monday – Friday, 8:00 am – 5:00 pm

How long will my payment history be available for me to view on-line?

You will be able to view up to 24 months of your payment history and account transactions.

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