Emergency Dispatch: (703) 335-7990

Customer Service: (703) 335-7950


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Winterize Your Water Lines

Ways to Help Prevent Frozen Water Pipes:

  • Seal air drafts around fixtures.
  • Insulate pipes in unheated areas.
  • When freezing weather is coming, turn off water to outside spigots and drain all water from the line.
  • Drain in-ground lawn irrigation systems. (Check manufacturer instructions.)
  • Report broken or missing meter lids to the Service Authority to help prevent frozen meters.
  • During extended absences from home in the winter, set the thermostat to at least 55° F or simply shut off the main water valve to protect pipes.
  • Locate your main shut-off valve and mark it so that you can easily shut it off in the event of a break.

If Your Water Pipes Freeze:

  • Relieve pressure from expanding ice in pipes by turning on the closest cold water faucet.
  • Gradually thaw pipes by wrapping them with towels soaked in warm water.
  • Open cabinet doors to allow heat to circulate.
  • DO NOT attempt to use a blow torch or hairdryer to thaw pipes. Intense heat can cause pipes to crack or burst.
  • In case of a total service disruption, please call Emergency Dispatch at (703) 335-7990.

Don't wait!

Avoid the panic caused by a flooded house. Locate the main shut-off valve, mark it, and make sure everyone knows where it is.